# Device issues list This document provides a comprehensive reference for all possible health issues that may appear in your HOLOPLOT system. Each issue is categorized by component type and includes a brief description to help you quickly identify and troubleshoot problems. Use this guide to understand status messages displayed in HOLOPLOT Control and determine appropriate actions for maintaining optimal system performance. ## Controller issues | Issue Name | Description | | ----------------------------------------------------- | ------------------------------------------------------- | | PSU - Error | Power supply unit error | | Drive - Error | Storage drive error | | Fans - Error | Cooling fans error | | Network - Link Down | Network connection is down | | Network - No IP | Network interface has no IP address | | Network - No Mac | Network interface has no MAC address | | Network - Low Speed | Network is operating at lower than expected speed | | NTP - Not Synchronized | Time synchronization issue | | No Internet | No internet connectivity | | No Holoplot VPN | No connection to HOLOPLOT VPN | | Network Role - Audio Module Control Network Primary | Primary audio module control network role unfulfilled | | Network Role - Audio Module Control Network Secondary | Secondary audio module control network role unfulfilled | | Network Role - Audio Network Primary | Primary audio network role unfulfilled | | Network Role - Audio Network Secondary | Secondary audio network role unfulfilled | | Network Role - Intercontroller Network | Intercontroller network role unfulfilled | | Network Role - HOLOPLOT Control Network Primary | Primary control network role unfulfilled | | Network Role - HOLOPLOT Control Network Secondary | Secondary control network role unfulfilled | *** ## Module Issues ### Amplifier issues | Issue Name | Description | | -------------------------- | -------------------------------------------------------- | | AMP - Debricking | Amplifier is in recovery mode | | AMP - Error | General amplifier error | | AMP - High Temperature | Amplifier temperature is high but within operating range | | AMP - Initializing | Amplifier is starting up | | AMP - Over Temperature | Amplifier temperature exceeds safe operating range | | AMP - Power Cycle Required | Amplifier needs to be power cycled | | AMP - Power Cycling | Amplifier is in power cycling process | | AMP - Unknown | Amplifier status cannot be determined | | AMP - Unrecognized | Amplifier returned an unrecognized status | | AMP - Updating | Amplifier firmware is updating | ### Driver issues | Issue Name | Description | | ------------------------ | ---------------------------------------------- | | Driver - Above Tolerance | Driver parameter exceeds acceptable tolerance | | Driver - Below Tolerance | Driver parameter is below acceptable tolerance | | Driver - Unknown | Driver status cannot be determined | ### Hardware issues | Issue Name | Description | | ---------------------------- | -------------------------- | | Hardware - Critical | Critical hardware problem | | Hardware - Error | General hardware error | | Hardware - Unspecified Issue | Unspecified hardware issue | | Hardware - Warning | Hardware warning condition | ### Network issues | Issue Name | Description | | ------------------------------ | ---------------------------------------------- | | Network - Group On Same Subnet | Multiple network groups on the same subnet | | Network - Low Speed | Network operating at lower than expected speed | | Network - No IP | Network interface has no IP address | | Network - No MAC | Network interface has no MAC address | | Network - Link Down | Network connection is down | ### PTP (Precision Time Protocol) issues | Issue Name | Description | | ----------------------- | ----------------------------- | | PTP - Disabled | PTP is disabled | | PTP - Faulty | PTP has a fault | | PTP - Initializing | PTP is initializing | | PTP - Leader Has No MAC | PTP leader has no MAC address | | PTP - Listening | PTP is in listening state | | PTP - Pre-Leader | PTP is in pre-leader state | | PTP - Uncalibrated | PTP is not calibrated | | PTP - Unknown | PTP status is unknown | | PTP - Unrecognized | Unrecognized PTP state | | PTP - Not Synced | PTP is not synchronized | ### Power supply issues | Issue Name | Description | | -------------------------- | ----------------------------------------------------------- | | PSU - Error | General power supply error | | PSU - High Temperature | Power supply temperature is high but within operating range | | PSU - Initializing | Power supply is initializing | | PSU - Over Temperature | Power supply temperature exceeds safe operating range | | PSU - Power Cycle Required | Power supply needs to be power cycled | | PSU - Power Cycling | Power supply is in power cycling process | | PSU - Unknown | Power supply status is unknown | | PSU - Unrecognized | Unrecognized power supply status | | PSU - Updating | Power supply firmware is updating | ### Sublink issues | Issue Name | Description | | -------------------------------- | ---------------------------------------------- | | Sublinks - Both Connection Lost | Both sublinks have lost connection | | Sublinks - Both Error | Both sublinks have errors | | Sublinks - Both High Temperature | Both sublinks have high temperature | | Sublinks - Both Initializing | Both sublinks are initializing | | Sublinks - Both Not Connected | Both sublinks are not connected | | Sublinks - Both Over Temperature | Both sublinks have exceeded temperature limits | | Sublinks - Both Unknown | Status of both sublinks is unknown | | Sublinks - Both Updating | Both sublinks are updating | | Sublinks - Both Ok | Both sublinks are functioning properly | ## Network link speeds | Speed | Description | | ------- | ---------------------------------------------------- | | No Link | Network link is down | | Unknown | Network link speed is unknown | | 10Mbps | Network link is operating at 10 Megabits per second | | 100Mbps | Network link is operating at 100 Megabits per second | | 1Gbps | Network link is operating at 1 Gigabit per second | ## Network roles | Role | Description | | -------------------------------------- | -------------------------------------------------------- | | Primary Audio Module Control Network | Network responsible for primary control of audio modules | | Secondary Audio Module Control Network | Backup network for audio module control | | Primary Audio Network | Main network for audio signal transmission | | Secondary Audio Network | Backup network for audio signal transmission | | Intercontroller Network | Network connecting multiple controllers | | Primary HOLOPLOT Control Network | Main network for HOLOPLOT system control | | Secondary HOLOPLOT Control Network | Backup network for HOLOPLOT system control | *** ## Processor issues #### Software Issues | Issue name | Description | | -------------------- | ----------------------------------------------------- | | DSP - Waiting | Processor is waiting for the DSP configuration | | DSP - Stopped | Processor DSP is not running | | DSP - Unknown | Processor DSP is in an unknown state. | | Sync - Error | Issue reported with the project sync to the Processor | | Audio Engine - Error | Issue with the Hardware Audio Interface | #### Hardware Issues | Issue Name | Description | | ------------------ | ----------------------- | | PSU - Error | Power supply unit error | | Drive - Error | Storage drive error | | Fans - Error | Cooling fans error | | CPU - High Usage | CPU usage ≥ 70%, ≤90% | | CPU - Severe Usage | CPU usage >90% | | CPU - Unknown | Unknown CPU usage | #### Network Issues | Issue Name | Description | | ----------------------------------------------------- | ------------------------------------------------------- | | Network - Link Down | Network connection is down | | Network - No IP | Network interface has no IP address | | Network - No Mac | Network interface has no MAC address | | Network - Low Speed | Network is operating at lower than expected speed | | NTP - Not Synchronized | Time synchronization issue | | No Internet | No internet connectivity | | No Holoplot VPN | No connection to HOLOPLOT VPN | | Network Role - Audio Module Control Network Primary | Primary audio module control network role unfulfilled | | Network Role - Audio Module Control Network Secondary | Secondary audio module control network role unfulfilled | | Network Role - Audio Network Primary | Primary audio network role unfulfilled | | Network Role - Audio Network Secondary | Secondary audio network role unfulfilled | | Network Role - Intercontroller Network | Intercontroller network role unfulfilled | | Network Role - HOLOPLOT Control Network Primary | Primary control network role unfulfilled | | Network Role - HOLOPLOT Control Network Secondary | Secondary control network role unfulfilled |